Indiana-Toys.Com provides an online (internet-based) retail storefront for the sale of
Indiana Jones toys, action figures, and vehicles.
Our contact information:
Indiana-Toys.Com
1682 Chapman Ct.
St. Charles, MO 63303 contact by email
This help page is designed to provide useful information for browsing
and shopping with us, as well as answer commonly-asked questions
about our business and policies. If you have any questions not
answered here, please contact us and we'll
be happy to help you.
Placing An Order
To place and order select the
button next to the item you are interested in. The item will be placed into your virtual shopping cart where you may review pricing and quantity. From the shopping cart screen you may also request a shipping and handling estimate.
Note that the shopping cart requires that your browser have cookies
enabled! If your browser does not support cookies, you have cookies
disabled, or have a program that blocks cookies, you will not be able to
shop our site. Please see the Privacy section
for a statement regarding our use of cookies.
When you are done shopping select the
button from the shopping cart screen.
Reviewing Current and Past Orders, Your Account Profile, etc.
Select the My Account icon in the navigation bar at the top, right hand side of the page. From here you may view your current and past orders and account profile. You may also change your password, email address, contact settings, and more.
General
Order Policy
We cannot accept orders from minors under the age of 13. If
you are under the age of 13 a parent or legal guardian must place an order
on your behalf. Their name/address must be provided for the billing information.
All products advertised for sale on this web site contain small parts that may present a choking hazard and therefore are not appropriate for children under the age of 8 years old.
We are required by the state of Missouri to collect retail sales tax
for all orders that ship to a Missouri, USA address.
Information
for International Customers
We welcome international customers!
The ordering process is the same for international and domestic customers.
Payment terms differ slightly, please see Payment
Policies below. See Shipping Policies for information on how we will ship an international order.
Payment
Policy
All domestic (US) orders must be paid for no later than 15 days from
the date the order was placed or the order will be cancelled. International
orders will be provided with additional time depending on the payment
method used.
Payment for orders may be made in several different ways. Payment method
is selected during the checkout process. Discussed below are the different
types of payments we accept, and specific policies regarding each.
PayPal
We accept payments via PayPal. This is the recommended paymethod method.
Money Order
We can accept money orders when they are made out in US$ and drawn on
a US bank. Many international postal money orders meet this criteria making
the money order an inexpensive way to pay for an international order.
We will not ship the order until we have received the money order in the
mail.
International customers can purchase international money orders in US$
at many locations including major banks in your home country, as well
as large international banking organizations such as Western Union or
Citibank.
Personal Check
We can accept personal checks when they are written in US$ and drawn
on a US bank.
We will not ship the order until we have received the check in the mail.
Further, we reserve the right to hold shipment of an order until that
check clears our bank.
Making payment by personal check can delay shipment of your order for
an additional 6-12 business days.
Wire Transfers
We will accept MoneyGram or Western Union money
transfers if your order exceeds $50 in value. There are local MoneyGram
and Western Union offices (or affiliate locations) in most countries throughout
the world. Visit the afore-linked web sites to find a branch near you
or to conveniently send money online.
If you desire to use this payment method, contact us for special
instructions.
Shipping
Policies
All orders will be shipped within two (2) business days of receipt of
confirmed payment. Under unusual circumstances or certain periods of high
demand for new product listings there might be several additional days
of delay. Personal check payments will delay your shipment well beyond
this window. See details about these payment methods for more information.
You will always receive an automated email status update when your order
ships.
We will not be held responsible for
uninsured domestic shipments that are lost or damaged. For smaller orders, insurance is an optional service at a small additional charge. For larger orders, insurance is mandatory and will be included in the shipping and handling charge. If you were not asked about insurance during checkout, insurance was already included with your order.
For damage or loss claims on insured shipments, either we or the carrier
may require you to cooperate in making a claim with respect to the problem.
For shipments damaged in transit, the damaged parcel + all items and packaging
material must be presented to the carrier for inspection and
filing of claim. For shipments lost in transit, we will need your statement
in writing that the shipment was not received by you. Failure to cooperate
with customer service in making an insurance claim for an
insured shipment will immediately void insurance coverage of the shipment and result in closure of your account.
Return
Policy
We want you to be satisfied with your purchase. If for some
reason you are not satisfied, you may return the unopened item(s)
within ten (10) days of the receipt
of merchandise. Returns for refund
will be accessed a 15% restocking fee, and no shipping charges will be
refunded.
Parcels returned due to customer's failure to provide a correct/valid shipping address will be accessed a handling and re-shipment charge. Read the detailed description for each shipping service we offer to avoid problems! Order cancellations resulting from this situation will be accessed a restocking fee, and shipping charges will not be refunded.
Opened merchandise requires special return authorization. You must contact customer service and provide a reasonable explanation for why you wish to return an item that has been opened, assembled, or played with. If you have a problem with opened merchandise, you must contact us within ten (10) days from the date of receipt to discuss it.
A return merchandise authorization (RMA) must be obtained from
customer service before returning merchandise. Items returned
without an RMA will be refused (return to sender).
When we provide a RMA, we will also provide shipping instructions for
returning the merchandise. Failure to follow these instructions may result
in refusal (return to sender) of your RMA shipment.
We reserve the following additional rights with respect to our return
policy:
We reserve the right to refuse frivolous returns. Customers abusing our return policy may have their accounts closed.
We will not accept returns for item(s) damaged in shipping unless
insurance was attached to the order. (See also shipping policies.)
For defective/damaged/missing parts problems, we reserve the option to repair, replace,
direct customer to the product manufacturer for remedy, or provide refund for the item(s) in question at our discretion.
We will refuse returns on item(s) that we believe were purchased for
the purposes of resale, "scalping", price speculation, etc.
Privacy
& Security Information
We take your privacy and security very seriously. We will
never make your personal information available to any nonaffiliated third
party for any reason. Our secure server provides a safe, encrypted channel
for passing sensitive information such as credit card numbers. We encrypt
all stored sensitive information so that it cannot fall into the wrong hands
during or after an order is placed.
Click on the Thawte secure seal image to view our security information.
From time to time we will send out email informing our customers
of promotions, sales, or new products. If you prefer not to receive such
email you may make this election in the Customer
Account Maintenance area.
We use cookies to automate the shopping cart and checkout
process. We do not use cookies to obtain any personal information,
track your viewing habits, or any other activity which many people (including
us) consider to be a violation of privacy.
This web site is not endorsed by or affiliated with Lucasfilm Ltd. or Paramount Pictures.
